FAQ's & Policy
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What forms of payment do we accept?We accept all major credit cards (Debit cards will unfortunately have to be processed similar to a credit card), Cash, Check, and Money Order. And now we accept and prefer Zelle! For everyone's convenience!
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Can I cancel my order?Changes for delivery or date of delivery should be discussed via phone (914)804-1198 more than a week in advanced for possible rescheduling purposes. Cancellations made less than 14 days before your event will result in a termination of your safety deposit. Rain or inclement weather may be rescheduled if the future date is available. If not full safety deposit will be returned. Please be sure to review our policy and procedure section below for more details.
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How long will I have the rental equipment for?Most prices quoted are for a 3-day time frame more or less dependent on our volume. If you need rental items for a longer or time restricted period, please call in advanced so we can make the proper arrangements. We'll be in touch with you throughout your event process to be sure we pick up our equipment in a timely manner.
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Do we know any caterers, event planners, decoraters?We do! Well maybe some more than others, please feel free to contact us via phone (914) 804-1198 or add "We're looking for a..." in your event details email and we'd be more than happy to share our business associates and help you make your party run as smoothly as possible. And if you are someone who's looking to build a business relationship, feel free to reach out! We'd love to see if our styles match and reference one another. Be sure to check out the "Work With Us" page to submit in your business or social media information.
Policy & Procedures
All bookings will requires a 20% security deposit to reserve your rental on your specific event date. Generally security deposits are returnable within reason. In the event of inclement weather, you may reschedule the rental or refund either the security deposit or full payment. You must call the office no later than fourteen (14) days of your event if bad weather to cancel which would then allow full refund of either security deposit or full payment. No refund will be issued once the rentals have been setup.
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We will only be servicing our party rental equipment to the Rockland & Westchester County area.
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PB Party Rentals reserves the right to determine if unsafe conditions and/or weather constitute cancellation of a rental. Unsafe conditions and/or weather may include rain, snow, high winds or muddy conditions. If we determine a cancellation is necessary, you will be refunded your security deposit / full payment.
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Delivery and Setup
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All Rental equipment will be delivered and setup for you prior to the start time of your engagement. Please make sure that the path used leading to the setup area is clear of all obstacles. A minimum clearance of 3ft is required to pass through fenced areas. If lights or the Combo package is requested please be sure to be within 100ft of an electrical outlet for usage.
The area must be ready before we arrive (lawn mowed, leaves raked, etc). This includes cleaning any pet feces prior to delivery.
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Once setup, it is the responsibility of the customer to protect and secure all rental items as they were originally placed from any damages and/or loss. All customers will be provided a copy of these terms and conditions and will agree by confirming payment to replacing any and every item at current cost to PB Party Rentals upon inspection.