FAQ's & Policy

All bookings will requires a 20% security deposit to reserve your rental on your specific event date. Generally security deposits are returnable within reason. In the event of inclement weather, you may reschedule the rental or refund either the security deposit or full payment. You must call the office no later than fourteen (14) days of your event if bad weather to cancel which would then allow full refund of either security deposit or full payment. No refund will be issued once the rentals have been setup.

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We will only be servicing our party rental equipment to the Rockland & Westchester County area. 

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PB Party Rentals reserves the right to determine if unsafe conditions and/or weather constitute cancellation of a rental. Unsafe conditions and/or weather may include rain, snow, high winds or muddy conditions. If we determine a cancellation is necessary, you will be refunded your security deposit / full payment.

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Delivery and Setup

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All Rental equipment will be delivered and setup for you prior to the start time of your engagement. Please make sure that the path used leading to the setup area is clear of all obstacles. A minimum clearance of 3ft is required to pass through fenced areas. If lights or the Combo package is requested please be sure to be within 100ft of an electrical outlet for usage.

The area must be ready before we arrive (lawn mowed, leaves raked, etc). This includes cleaning any pet feces prior to delivery. 

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Once setup, it is the responsibility of the customer to protect and secure all rental items as they were originally placed from any damages and/or loss. All customers will be provided a copy of these terms and conditions and will agree by confirming payment to replacing any and every item at current cost to PB Party Rentals upon inspection.